Winter Updates

Hello Snappy Shopper Retailers,

We hope you've had a successful year of trading via the Snappy Shopper Website & App. This is a quick update to remind you of everything you need to know from us over the festive period.

Our opening times will remain the same: weekdays from 09:00 until 20:00 and weekends from 11:00 until 20:00.

If you require any support over the Festive period, please use one of the channels below:

  • Email support@snappyshopper.co.uk
  • Raise a Retail Support Site ticket via the Retailer Support Site
  • Phone 0333 900 1250 and press option 2

Please note that due to the time of year and our opening hours being different to your store, there may be a delay in actioning requests, but we will do our best to support you as quickly as we can.

To help you make your own changes to your menu and settings, we have a variety of articles added to our Knowledge Base on the Retail Support Site.

Some NEW additions to our Knowledge Base include:

If you need assistance with your Admin or Retail Support Site Logins, please email support@snappyshopper.co.uk and our Retailer Support Team will get back to you as soon as possible!

Wishing you a profitable Festive period from all of us at Snappy,

Lisa Venter

Chief Transformation Officer

 

How to edit Delivery Fee settings (Via the Admin Dashboard)

N.B: This feature is now live on our platform until the 2nd of January.

The steps below outline the process for amending your store delivery fee settings.

  1. Log in to the admin area with the logins provided to you (please raise a ticket for our Support Team if you do not have your Admin logins)
  2. Click “Dashboard” on the left side of the page
  3. Click “Store Delivery Settings”
  4. Input the change in the relevant field and click “Save”
    • There is a minimum cap of £2 and a maximum cap of £4. If you require any changes outside of this, please raise a ticket to our Support Team to discuss this further.

NOTE: If you wish to activate or deactivate a delivery zone, tick the box on the relevant zone under the “Active” column. Please note, if you only have one zone and cannot deliver, please use the pause feature (article available on the Retail Support Site).

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